32TROUBLESHOOTING TIPSWARNING Concerning Stationary Images on the TV Screen:Do not leave stationary or letterbox images on screen forextended periods of time. This can cause uneven picture-tubeaging.Normal use of the TV should involve the showing of picturesthat contain constantly moving and changing images that fill thescreen. Be careful not to leave nonmoving images on screenfor extended periods of time, or to display the same imageson screen too frequently, because subtle ghost images can beleft on the picture tubes. Sources of stationary images may beDVD disks, laser disks, video games, CD-i disks, videotapes,digital television boxes, broadcast channels, cable channels, sat-ellite channels, and others. Here are some examples of station-ary images (this is not an all-inclusive list; you may encounterothers in your viewing):• DVD menus—listings of DVD disk content• Letterbox black bars—shown at the top and bottom of theTV screen when a wide screen (16:9) movie is viewed on aTV with standard (4:3) aspect ratio.• Video-game images and scoreboards• Television station logos—present a problem if they arebright and stationary; moving or low-contrast graphics areless likely to cause uneven aging of the picture tube• Stock-market tickers—presented at the bottom of the TVscreen• Shopping channel logos and pricing displays—bright andshown constantly or repeatedly in the same location on theTV screen.Placement of the TV• To avoid cabinet warping, cabinet color changes, andincreased chance of set failure, do not place the TV wheretemperatures can become excessively hot; for example, indirect sunlight or near a heating appliance.• Be sure to allow a free flow of air to and from the perfo-rated back cover of the set.Cleaning• To avoid possible shock hazard, be sure the TV is unpluggedfrom the electrical outlet before cleaning.• Regularly dust the TV with a dry, nonscratching duster tokeep the TV clean.• When cleaning the TV, take care not to scratch or damagethe screen surface. Avoid wearing jewelry or using anythingabrasive. Do not use household cleaners. Wipe the frontscreen with a clean cloth dampened with water. Use even,easy, vertical strokes when cleaning.• Gently wipe the cabinet surfaces with a clean cloth orsponge dampened in a solution of cool, clear water and amild soap or detergent. Use a clean, dry cloth to dry thewiped surfaces.• Occasionally vacuum the ventilation holes or slots in theback cover of the set.• Never use thinners, insecticide sprays, or other chemicals onor near the cabinet, as they might cause permanent damageof the cabinet finish.CLEANING AND CARESYMPTOMS SUGGESTED STEPS TO TAKEGeneral TV is notresponding toRemote ControlEnsure the batteries are inserted into the remote control according to the illustration in the batterycompartment. Refer to page 7.Reset the television by disconnecting the power plug from the walloutlet for 10 seconds and then reconnecting it again.General Remote control isnot workingClean the remote control and the remote control sensor window on the TV.Check the TV power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the wall.General No Picture on theTV screenCheck antenna connections. Are they properly secured to the TV ANT 75 ohm plug?Check the TUNER MODE control for the correct tuner setting.Try running the Auto Install feature to find all available channels (refer to page 9).Press the AV button on the remote control to make sure the correct signal source is selected(FRONT, AV1, AV2, Current Channel, etc.).Note: SVHS can only be selected if a S-VHS device is connected and powered on.General TV Displays whitelines in letterboxwhen viewing aDVD discSome DVD Discs are encoded with as much as 30% more video information to give the bestpossible picture quality. With the DVD Player in the 16:9 picture format, the playback of thistype of disc with extra video information can produce a number of small white lines in theupper portion of the black letterbox area. With some of these discs, this problem is inherentand does not require a service call.32