10. TroubleshootingSymptoms Possible causeNo power or indicator light. The TV is not connected to the power.Error message on the screen withHDMI connection.No sound is detected from the PC.TV does not respond to the remotecontrol.The picture is distorted. It isstretched out, has short, fat, blackbars on the side or top.HDCP authentication fail.Incorrect HDMI port is connected.Audio cable is not connected.Batteries are installed incorrectly, or lowbattery power.Broadcast video format.The picture is mostly red and green, Insecure/incorrect connection.or the picture is missing red whenthe TV is connected to an accessorydevice via component cables.No sound on the TV loudspeaker. Volume level is set to zero. 1. Increase the volume.Sound is muted. 2. Press MUTE on the remote control.Headphones are connected. 3. Ensure the headphones are not plugged into the TV.Audio cable is not connected. 4. For AV connection, ensure that the Audio L/R cable is connected asdescribed in Connect youJ_devices on page 28.If you are using a component cable, ensure that you have not crossed the redaudio cable with the red video cable.Accessory device audio output setting 5. For HDMI connections, some accessory devices have an HDMI audio outputis incorrect, setting that must be turned on for HDMI to HDMI connections.Bad picture quality with a coaxial Standard definition channels are not as 1. Connect the devices via component or HDMI cables.connection, clear as high definition channels.No picture or sound. Incorrect channelIncomplete channel installation.What should you do1. Press dD POWER at the right side of the TVI or press dD on the remotecontrol.2. Ensure the power cord is connected tightly to the TV power connector andto the power socket outlet.3. Remove the power cord from the power socket outlet, wait 60 seconds andreconnect the power cord.4. Connect the TV to a different power socket outlet.1. Ensure that your HDMI cable is certified.2. Press SOURCE on the remote control to switch to another source andthen switch back to the HDMI source.3. Reset the accessory device and the TV., Turn on theTV, Select the HDMI channel, Turn on the accessory device4.While the TV and the accessory device are powered on, unplug either end ofthe HDMI cable and then reinsert the cable.1. Connect a DVI-HDM cable to the HDMI 3 port on the TV.2. Connect an audio cable to the DVI AUDIO IN port on theTM3. Press SOURCE on the remote control, and select the HDMI 3 source.1. Ensure the indicator light on the TV blinks when the remote control buttonsare pressed.2. Ensure that you are using the remote control supplied with the T_(3. Ensure that the batteries of the remote control are inserted according tothe illustration on the remote control and that the batteries do not need to bereplaced.4. Remove the power cord from the power socket outlet, wait 60 seconds andreconnect the power cord.1. Press the FORMAT button on the remote control to select the best pictureformat.2. For some accessory devices, the picture format has to be set in theaccessory device.1. Ensure all the connections are made according to the color code.2. Push the component cables all the way into theYPbPr sockets on the TV.1. Ensure you have selected the correct channel.1. If the TV receives channels via an AV connection, set the TV to the correctsource input.2. If the TV is connected directly to the wall via a coaxial connection, performthe auto-installation again.EN-32