MuxLab 500418-POE Installation Manual

MuxLab 500418-POE Installation Manual Manual pdf 41 page image

© MuxLab Inc. HDMI 4x8 & 8x8 Matrix Switch, HDBT, PoE Installation Guide4.TroubleshootingTable 6 lists common problems that affect image quality, as well as their possible causes andsolutions. If the information below does not solve the problem, the technical support contactinformation can be found at the end of this section.PROBLEM POSSIBLE SOLUTIONSNo Image Check the matrix connection statusNo Image Verify that the cables are properly connectedNo Image Verify that the source devices are powered up.No Image Verify that the source resolution is 1080p or less.No Image Verify that the display supports HDCP.White Dots in imageFlickering ImageChoppy SoundIf using an extender, verify that the distance is less than 230 feet(70 meters) for UTP/STP.Wrong Image Appears Check matrix connectionNot All DisplayDevices Work Check that the display supports the source resolution.Table 6: TroubleshootingWhen contacting your nearest MuxLab dealer or MuxLab Technical Support at 877-689-5228(toll free in North America) or (+1) 514-905-0588 (International), please have the followinginformation ready:• Unit model number.• Cabling layout. Please include the model of the HDMI source and receiver, cable lengthand type.• Description of problem.• List of tests performed.Page 41