5x1 HDMI / HDBT Multimedia Presentation Switch Installation Guide© MuxLab Inc. 2015 377. Troubleshooting & MaintenanceThe following table describes some of the symptoms, probable causes and possiblesolutions in respect to the installation of the 500435.Problems Causes SolutionsOutput image withsnowflakesBad quality of theconnecting cableTry another high qualitycable.Failed or looseconnectionsMake sure the connection isgoodNo output image whenswitchingNo signal at the input /output endCheck with oscilloscope ormulti-meter if there is anysignal at the input/ outputend.Failed or loose connection Make sure the connection isgoodThe product is broken Send it to authorized dealerfor repairing.POWER indicator doesn’twork or doesn’t respondto any operationFailed connection of powercord.Make sure the power cordconnection is good.EDID management doesnot work normallyThe HDMI cable is brokenat the output end.Change for another HDMIcable which is in goodworking condition.There is a blank screenon the display whenswitchingThe display does notsupport the resolution ofthe video source.Switch again.Manage the EDID datamanually to make theresolution of the videosource compliant with theoutput resolution.Static becomes strongerwhen connecting thevideo connectorsBad grounding Check the grounding andmake sure it is wellconnected.