Do you have a caller that wants to talk to a co-worker, but needs toconsult with you when they are done? If so, use Serial Call. When youTransfer a call with Serial Call, it automatically returns to you as soonas the conversation with the Transfer destination ends. Assume for amoment that you are a Customer Service Representative talking to acustomer that needs technical help. Since you want to be sure that theproblem is solved, you need to talk to the customer when they aredone with Tech Service. With Serial Call, you can send the call toyour technical department and be assured that it will come back to youwhen they are through.For other Transfer options, refer to the Transfer feature on page 136.1. Place or answer outside call.2. + Co-worker's extension number.Your co-worker must lift the handsetto respond to your announcement.3. (Serial Call) but do not hang up.When your co-worker hangs up thecall, it returns as a live Transfer back toyou.To place a Serial Call:131Serial Call
