Line Queuing permits you toqueue (wait in line) on hook for abusy line or line group to becomefree. The system will connect youas soon as the line is available.You do not have to manually retrythe line later.After queuing for a line, you justhang up to convert your LineQueue into a Line Callback. Whenthe line becomes free, the system automatically recalls your phone.As soon as you lift the handset, you connect to the outside line.You can leave a Line Callback request for many outside lines.The system processes your requests as the lines become free. Inaddition, you and your co-workers can leave a Callback requestfor the same line. The system processes these requests on afirst-in/first-out (FIFO) basis.If you leave a Line Callback request and fail to answer whenCallback rings your phone, the system cancels the Callback.Line Queuing PriorityYou may have Line Queuing Priority enabled for your telephone.If you do, when you queue for a busy line Line Queuing will con-nect you before your co-workers that don’t have priority. YourCommunications Manager can can tell you if you have LineQueuing Priority.94Trunk (Line) Queuing and CallbackWhen all outside lines arebusy, Line Queuing letsyou wait in line for a lineto become free.—Line Callback willautomatically call you backwhen a line is available.
