P H O N E TR O U B L E S H O O T I N GBasic Troubleshooting6-150 DT700 User Manual4 Press the Exit Soft Key to return to the previous screen.Note: Help screens may not be available for all the Soft Keys on your phone.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B A S I C T R O U B L E S H O O T I N GT o c h e c k c o m m o n p r o b l e m sIf you are having problems with your DT700 phone, check the following commonproblems:1 If your phone has an LCD display, check for any icons that indicate a problemregistering or connecting to the network.Figure 6.4 Registered PhoneFigure 6.5 Unregistered PhoneFigure 6.6 Network Cable UnpluggedIf your phone is not registered on the network or indicates the network cable isunplugged, try plugging your phone into another active LAN port on the local areanetwork.2 Check both ends of the network cable that you use to connect your phone to thenetwork for loose connections. Try using another network cable to connect your phoneto the network.3 Contact your system administrator to verify that there are no problems with your localnetwork. If you are having problems with your computer network, it may impact thefunction of your phone.4 If you cannot make outside calls, contact your system administrator to verify that thereis not a problem with outside telephone service.5 Verify that the phone is receiving power.a. If the phone is plugged into a PoE (Power Over Ethernet) jack, check that the networkconnector is firmly plugged into the jack. If possible, try plugging your phone intoanother PoE jack on your network.b. If the phone uses a power cord, verify that the power cord is firmly plugged into theAC outlet. If possible, try plugging the power cord into another AC outlet.6 Restart the phone. This not only restarts the phone, it downloads the latest firmware foryour phone, which may solve your problems. To restart the phone:a. Press the Menu key.b. Select 5 Reboot.
