8. TroubleshootingExpress5800/R320e-E4, R320e-M4, R320f-E4, R320f-M4 Maintenance Guide (VMware) 67Chapter 1 Maintenance8.3 Problems When Installing VMware ESXi and the ft control software[?] Unable to install VMware ESXi Is the Hard Disk Drive properly installed? Make sure that the Hard Disk Drive is installed securely and that cables are properly connected. Have you configured Boot Mode and QLogic BIOS? The settings are different from the default values. Refer to Chapter 1 (1.3 Enabling Internal HardDisk Drive or 1.4 Enabling Fiber Channel card) and (1.7 Setting HBA configuration by usingQLogic) in Installation Guide. Have you checked precautions for installation? Refer to Chapter 1 (1.8 Installing VMware ESXi) in Installation Guide.[?] ft control software UPDATE Disk is not included. ft control software UPDATE disk is used to update ft control software; it may not be shipped withthe equipment.[?] OS can be operated after a setup but each module or PCI board is not duplicated. (System FT LEDon the CPU/IO module does not light on green). Did you abort the installation during a setup such as by closing a window of the programs that arerunning? Installation will be aborted if you finish the programs that are running. Although the operation onOS will be feasible, modules or PCI boards will not be duplicated properly if you abort theinstallation. In this case, you need to reinstall OS according to Chapter 1 (1. Setup procedure) inInstallation Guide.[?] DISK ACCESS LED blinks in amber. Did you properly setup the duplex of HDDs? DISK ACCESS LED lights in amber, if a setup for duplex is not performed. Refer to Chapter 1(6.1 Error Messages by LED Indication) for details about the indication status of LED.Refer to Chapter 2 (2. Hard Disk Drive Operations), and set up the duplex of HDDs.[?] The ft control software does not work even after VMware ESXi has been updated. Do not update VMware ESXi independently. Also, do not apply any patch data that is not described inInstallation Guide or Update Procedure. When updating VMware ESXi, the relevant ft control software is required. Follow instructions inUpdate Procedure of ft control software. If VMware ESXi is updated independently, ft controlsoftware will not work properly. In this case, you need to re-install ft control software according toChapter 1 (1. Setup Procedure) in Installation Guide.
