NEC Express5800 Series Maintenance Manual

Also see for Express5800/B120f: User guide Getting started

Contents

ContentsExpress5800/B120f Maintenance Guide 3ContentsDocuments for This Product .................................................................................................................................. 2Contents ................................................................................................................................................................ 3Notations Used in This Document ......................................................................................................................... 6Notations used in the text ................................................................................................................... 6Optical disk drive................................................................................................................................. 6Hard disk drive .................................................................................................................................... 6Removable media ............................................................................................................................... 6Abbreviations of Operating Systems (Windows) ................................................................................. 7Trademarks ........................................................................................................................................................... 8Warnings and Additions to This Document ............................................................................................................ 9Latest editions ..................................................................................................................................... 9Chapter 1 Maintenance ...................................................................................................................................... 101. Transfer, Movement, and Disposal ................................................................................................................. 111.1 Transfer to a Third Party ............................................................................................................ 111.2 Disposal of the Server and Consumables .................................................................................. 121.3 Regarding the Transportation of This Server ............................................................................. 121.4 Moving and Storing .................................................................................................................... 132. Daily Maintenance .......................................................................................................................................... 152.1 Checking and Applying Updates ................................................................................................ 152.2 Checking Alerts .......................................................................................................................... 152.3 Status Indicator LEDs ................................................................................................................ 162.4 Backup ....................................................................................................................................... 162.5 Cleaning..................................................................................................................................... 162.5.1 Cleaning the server ................................................................................................ 172.5.2 Cleaning the tape drive ........................................................................................... 172.5.3 Cleaning the keyboard and mouse ......................................................................... 173. User Support .................................................................................................................................................. 183.1 Maintenance Services................................................................................................................ 183.2 Before Asking for Repair ............................................................................................................ 184. Collecting Failure Information ......................................................................................................................... 194.1 Collecting Event Logs ................................................................................................................ 194.1.1 Windows Server 2012 R2 / Server 2012 ................................................................ 194.1.2 Windows Server 2008 R2 / Windows Server 2008 ................................................. 214.2 Collecting Configuration Information .......................................................................................... 224.2.1 Windows Server 2012 R2 / Server 2012 ................................................................ 224.2.2 Windows Server 2008 R2 / Windows Server 2008 ................................................. 224.3 Collecting User-Mode Process Dump ........................................................................................ 234.4 Collecting Memory Dump........................................................................................................... 235. Troubleshooting .............................................................................................................................................. 245.1 Problem of Powering on............................................................................................................. 245.2 Problem of Starting EXPRESSBUILDER ................................................................................... 275.3 Problem of Installing OS ............................................................................................................ 295.4 Problem of Starting OS .............................................................................................................. 335.5 Problem of Windows STOP Error .............................................................................................. 345.6 Problem of Operating RAID System .......................................................................................... 355.7 Problem of Using Internal Devices and Other Hardware ........................................................... 365.8 Problem of OS Operation........................................................................................................... 395.9 Problem of EXPRESSBUILDER on Windows............................................................................ 415.10 Problem of Bundled Software .................................................................................................. 42