NEC MultiSync XV15 User Manual

Also see for MultiSync XV15+: User manual

Contents

20Troubleshooting/SupportFastFacts™ InformationFastFacts information system is an easy-to-use, automatedfacsimile service that provides you with information whenever youneed it, 24 hours a day, seven days a week. You can call theFastFacts information system with your touchtone telephone,order a catalog listing the available documents or order thedocument you need. Within minutes, your requested informationwill be sent to your fax machine. The information includes:- product brochures- installation procedures- quick reference guides- troubleshooting information- compatibility chartsTo contact FastFacts information, dial (800) 366-0476.Technical SupportIf the problem persists, call your authorized NEC dealer orservice center or NEC Technologies, Inc. MultiSync® monitortechnical support at (800) 632-4662. Before you call, pleasefollow these instructions to allow for faster service:- Call from a location at or near your monitor.- Know the name and model number of your monitor:MultiSync XV15+ JC-1571VMA-2- Know the name and model number of the computer you are using andhave its manual nearby.- Know the name of the dispaly card you are using and have its manual nearby .If it is more convenient to fax a question to NEC’s technicalsupport, the fax number is (508) 635-4666.The BBSThe NEC Remote Bulletin Board System (BBS) is a great way tokeep in touch with NEC. It is an electronic service accessible withyour system and a modem. You can tell us things about yourself,your experience with the product and leave messages requestingon-line help. Also, the BBS keeps you up-to-date on the latestNEC products and lets you download new product informationwhen it’s available.To contact the BBS using any computer with a modem, dial(508) 635-4706.Communications parameters are:300/1200/2400/9600/14.4k/28.8k bps, no parity,8-data bits, 1 stop bitElectronic ChannelsAdditional information and technical support can be obtained byaccessing the following electronic channels:Internet E-mail tech-support@nectech.comInternet ftp site ftp.nectech.comCompuServe go NECTECHAmerica Online keyword NECTECHWorld Wide Web http://www.nec.com78131481 7/29/98, 8:44 AM22