Chapter 11 Open Application Interface (OAI)NEAX2000 IPS Request for Proposal (RFP) Reference Guide Page 11-15NDA-24349, Issue 4ICA: Comparison of ICA and IPS FunctionalityFeature OpenWorX ICA 2000 Caller IDCall Log Capacity 99 Inbound max99 Outbound max(System Level Setting)24 Inbound, or19 Inbound + 4 OutboundDialed call typessaved in Call LogManual, TAPI, OAI, LNR ManualCall Log InformationdisplayedNumber, Name, Date, Time,Transferring/Forwardingnumber, Line rungNumber onlyRinging LineInformationDisplayedAutomatic, Name & Number Prime Line- Automatic Subline – Manual, key pressshows Name & NumberCaller ID “Name” Searches Personal,Corporate, and Externaldirectories for matchingname to Caller ID numberDisplays Caller ID name andnumber form Telco. CIDname can be overwritten bysystem defined name for1500 numbersICA: ICA vs. Camp OnIt should be noted that ICA and Camp On have similar end goals. With camp on, the userreceives notification of a second call that is “camped” to their extension. They have the choiceof answering this call and putting the original caller on hold. However, Camp On is limits theuser to 2 total callers.ICA can achieve the same thing through multiple sub lines. The user rolls their forwarding ofbusy calls to the next sub line. ICA then gives notification of the information of the incomingcaller. From there the user can decide whether or not to answer the call or let it continue androll to voice mail.OpenWorX: Group Call Forward Control (GCFC)Group Call Forward Control is an application that allows forwarding patterns of individuals oruser defined groups to be forwarded based on a schedule. Complex schedules are supported,that allow for recurring forwarding on a daily, weekly, monthly or even yearly basis. GCFCsupports call forward busy, call forward no answer and call forward all calls. It is possible toforward entire divisions within a company, such as after 5:00 PM all calls are forwarded directlyto voice mail.
