NEC UNIVERGE SV8100 Installation Manual

Also see for Univerge SV8100: User guide User guide User guide User guide Quick reference guide

NEC UNIVERGE SV8100 Installation Manual Manual pdf 3 page image

3 | P a g eTable of ContentsInstallation Process ................................................................................................................................. 5Description .............................................................................................................................................. 5Standard Features ............................................................................................................................... 6Advanced Features ............................................................................................................................. 7How it Works........................................................................................................................................... 8PBX Configuration ................................................................................................................................... 9Virtual Extensions ............................................................................................................................... 9Pre Routing Department Group ........................................................................................................ 11Class of Service.................................................................................................................................. 12Miscellaneous ................................................................................................................................... 14Line Keys and Call Appearance Keys ................................................................................................. 14Routing Calls to the Operator Console ............................................................................................. 14Resilience .............................................................................................................................................. 153rd Party TAPI Driver .............................................................................................................................. 16MyCalls Configuration ........................................................................................................................... 17Collector Configuration ..................................................................................................................... 18MyCalls Configuration ....................................................................................................................... 20Creating Console Users ..................................................................................................................... 23Console Configuration ...................................................................................................................... 25Configure Operator Console User Options ....................................................................................... 28Configure Operator Managed DDI’s ................................................................................................. 29Assign Operator Console Users to DDI’s ........................................................................................... 30Advanced Routing Features .................................................................................................................. 31Using the Operator Console.................................................................................................................. 33The Default Action Button ................................................................................................................ 34Answering Calls ................................................................................................................................. 35The Quick Find Window .................................................................................................................... 36Action Buttons .................................................................................................................................. 37Transferring Calls .............................................................................................................................. 39Putting Calls on Hold ......................................................................................................................... 41Managed Park ............................................................................................................................... 42System Park ................................................................................................................................... 43Hold ............................................................................................................................................... 43