NEC UNIVERGE SV8100 Installation Manual

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NEC UNIVERGE SV8100 Installation Manual Manual pdf 35 page image

35 | P a g eAnswering CallsWhen manual routing is being used, calls are delivered to operators and displayed in the CallsWaiting area. The action button will give the operator the option to deliver the longest waiting callto the operator’s phone. The operator can then answer the call.If the advanced routing license is installed and calls are configured for Auto Delivery, these calls willbe delivered straight to the operator’s phone without them needing to click the Deliver button.When the operator’s extension is ringing, they can either pick up the handset to answer the call orclick the answer button to answer the call.Directly below the default action button, the call notes box indicates that the DDI called was called‘Ops DDI’ and the CLI was matched as ‘NEC Main No’.