NEC UNIVERGE SV8100 Service Information Bulletin

Also see for Univerge SV8100: User guide User guide User guide User guide Quick reference guide

NEC UNIVERGE SV8100 Service Information Bulletin Manual pdf 38 page image

Document No. SIB 244 Page 38 of 52 1 st July 2008NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the productsdescribed in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NECAustralia Pty Ltd.Voice MailVM8000 InMailThe VM8000 InMail Solution is ideal for SMBs wishing to ensure that all callers get to the people andinformation that they need without prohibitive hold times or dropped calls. It is an embedded solution for theUNIVERGE SV8100 that provides digitally‐integrated voice messaging capabilities and Automated Attendantfeatures to meet a SMB’s communication needs both now and in the future.VM8000 InMail’s Automated Attendant feature set ensures customer calls are routed to the appropriatepeople and answered quickly and efficiently. When customers call in, an instruction menu announcement playsto provide them a choice of dialling options. They can direct themselves to the called party without beingplaced on hold or having their calls dropped.Employees can also efficiently manage their calls and messages with easy one‐touch access to voicemailfeatures. With VM8000 InMail’s advanced call processing capabilities, employees no longer need to manuallydirect and route callers. The Automated Attendant routes each incoming call based upon the time‐of‐day andday‐of‐the‐week and can provide different announcements and dialling options for each number in the office.Key Features:Voicemail:• Conversation Recording• Answering Machine Emulation• Fax Detection• Interactive Softkeys• Message Count Display• Programmable Voice Prompts• Three Personalized Mailbox Greetings• Message Forwarding• Announcement Mailbox for One‐WayInformation• Remote or Local Message Notification (on oroffsite)• Remote Programming via WebPro/PCPro VoiceMailbox• Auto‐Help Voice Prompts• Auto‐Forward to Mailbox• Programmable Individual Security Code• Real Time and Date Stamp• One‐Touch Forwarding• One‐Touch Mailbox Access• One‐Touch Message Retrieval• One‐Key Call to Sender• Confidential/Urgent/Future MessageDelivery Options• Guest & Group/Department Mailbox TypesAutomated Attendant:• Answer Schedule Tables• Park and Page• Capture Caller ID• Flexible Answering Based on Trunk Time‐of‐Dayand Day‐of‐Week• Single Digit Transfer• Individual Trunk Greetings• Three Day, Night and Holiday GreetingsLicensing controlled by CD‐CP00 for the following features:o Number of Voice Portso Number of Languages