NEC UNIVERGE SV8100 Service Information Bulletin

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NEC UNIVERGE SV8100 Service Information Bulletin Manual pdf 47 page image

Document No. SIB 244 Page 47 of 52 1 st July 2008NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the productsdescribed in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NECAustralia Pty Ltd.ACD-MIS ApplicationThe SV8100 ACD-MIS suite includes the following enhancements compared to the Xen IPK II:• Download configured data from the CPU rather than entering this manually.• Create text reports in CSV format.SV8100/SV8300 ACD MIS has five main system components:o ACD MIS Servero ACD MIS Monitoro ACD MIS Reportso ACD MIS Admino ACD MIS Agent ClientSupervisor MIS for historical reports, real-time queue status, and real-time agent views:Desktop client for real-time queue status and text messages between agents & supervisors: