Installation Manual 10 - 1E-mail Integration10E-mail IntegrationSECTION 1 O VERVIEWThis chapter explains how to set up e-mail integration for the voicemessaging system, and how to set up e-mail features for subscribers.Subscribers can use text-to-speech technology to listen to e-mailmessages by phone. E-mail message counts can be included in newmessage counts. All voice messages and faxes can be forwarded to e-mailinboxes.The e-mail integration provides 24-hour access to e-mail from anytouchtone phone. Standard protocols are used to access, read, and sende-mail messages on the voice messaging system. The protocols forintegration include IMAP and MIME.The e-mail server must support the SMTP protocol for outgoing e-mailfeatures to work properly.SECTION 2 P ROTOCOLS2.1 E-mail ProtocolsThe following standard e-mail protocols ensure the successfultransmission of e-mail messages:P IMAP – Internet Message Access Protocol (IMAP) providesthe voice messaging system access to e-mail inboxes.The voice messaging system uses IMAP to obtain e-mailmessage headers and body information from a variety ofe-mail servers. This information is delivered to the text-to-speech engine to convert the text to audio format for playback.NOTE Text-to-speech does not support HTML encoded messages. If HTML tagsare heard during message playback, the message is skipped. HTMLmessages must be encoded using multipart MIME for text-to-speech towork properly.
