Napoleon Cinema Series Installation And Operation Manual

Napoleon Cinema Series Installation And Operation Manual Manual pdf 23 page image

ENW415-1454 / G / 04.01.19 238.0 troubleshooting! WARNING• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should serviceand repair this electric appliance.symptom problem solutionAppliance will notcome on whenpower button/switch is put intothe “on” position.Appliance is not plugged into anelectrical outlet.Check plug, and plug in the appliance if necessary.Hard wire connections are notcorrect (if applicable).See “hard-wiring installation” section.Appliance has overheatedand safety thermal switch hastripped.Unlug power or turn off the circuit breaker, allow applianceto cool for 15 minutes, then plug in the appliance or turn thebreaker on.Main PCB board issue. Inspect the circuit board and replace, if necessary.Appliance turnsoff and will notturn on.House circuit breaker hastripped.Reset house circuit breaker.Appliance’s fuse has blown. Replace the fuse.Appliance has overheatedand safety thermal switch hastripped.Unplug power or turn off the circuit breaker, allow appliance tocool for 15 minutes to reset the thermal switch, then plug in theappliance or turn the breaker on.Appliance hasreturned to defaultsettings.Power failure. Re-program appliance to original settings (not applicable with allappliances).Remote controldoes not work.Low/dead batteries. Replace batteries in remote control.Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.No warm aircoming out of theappliance.Heater setting not selected. See “operation” section.Heater has been locked out. See “operation” section.Room temperature is higher thanappliance setting (if set to roomtemperature).Reset temperature setting.Appliance has overheatedand safety thermal switch hastripped.Unplug power or turn off the circuit breaker. Allow for applianceto cool for 15 minutes.Hard wire connections are notcorrect (if applicable).See “hard-wiring installation” section.Heater issue. Inspect the blower and heater and replace, if necessary.Heater shuts offautomatically.Room is too warm. The heater has a built-in thermostat so it will shut offautomatically once the pre-set temperature is reached. It willalso turn on automatically if the room temperature drops belowthe pre-set temperature.Dim or no flame. Flame brightness not selected. See “operation” section.Flame LEDs issue. Inspect the LED and replace, if necessary.Main PCB board issue. Inspect the main PCB board and replace, if necessary.Flame does notmove.Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.