W415-1134 / B / 07.13.15EN159.0 TROUBLESHOOTINGSYMPTOM PROBLEM TEST SOLUTIONDim or no flame Drum LED’s are burnt out Inspect the LED’s inside the flame generation cylinder drum(W010-2918) and replace them if necessaryEmber bed is notglowing or dimmingEmber LED’s are burnt out Inspect the ember bed LED’s (W405-0008) and replace them ifnecessaryNo warm air comingout of applianceRoom temperature is higherthan the appliance setting (ifit is set to room temperature)Heater is burnt outSet the appliance to a high or low heat setting.Inspect the burner and heater assembly (W062-0047) andreplace it if necessaryAppliance turns offand will not turn onAppliance has overheatedand safety device hascaused the thermal switch todisconnectUnplug the appliance, allow appliance to cool for 15 minutes,then plug it back inHouse circuit breaker hastrippedAppliance’s fuse has blownReset house circuit breakerReplace the fuseAppliance will notcome on whenswitch is flipped toONAppliance is not plugged intoan electrical outletCheck plug and plug it inAppliance has overheatedand safety device hascaused the thermal switch todisconnectCircuit board is burnt outUnplug the appliance, allow appliance to cool for 15 minutes,then plug it back inInspect the circuit board (W190-0050) and replace it ifnecessaryRemote controldoes not workLow batteries Replace batteries in remote controlHeater shuts offautomaticallyRoom is too warm The heater has a built-in thermostat so it will shut offautomatically once the pre-set temperature is reached. It willalso turn on automatically if the room temperature drops belowthe pre-set temperature! WARNINGTURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY AQUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.