National Instruments NI 1712 User Manual

Also see for NI 1712: User manual

Contents

National Instruments NI 1712 User Manual Manual pdf 73 page image

© National Instruments | B-1BTroubleshootingThis appendix provides instructions for troubleshooting the NI Smart Camera.Configuration ProblemsThe NI Smart Camera Does Not Appear in MAX orVision Builder AIPossible causes and solutions:• The smart camera may not be powered. Verify that there is power to the smart camera andthat both the smart camera and the development computer are properly connected to thenetwork. The POWER LED should be lit green and the ACTIVITY/LINK LED shouldflash green when refreshing the list of devices in MAX or Vision Builder AI.• The smart camera may have been configured on another network subnet and then moved tothe current network subnet. Reconfigure the smart camera on the current network. Refer tothe Subnet Considerations section of Chapter 1, Hardware Overview and Installation, formore information.• Another device on the network is using the IP address assigned to the smart camera. Thiscan happen when you assign the same static IP to two devices, you assign a static IP that isin the range of the IP address available for DHCP use on your network, or the DHCP serverassigns the same IP address to another device. Either remove or reconfigure the otherdevice, or reconfigure the smart camera to use a different IP address by moving the IPRESET DIP switch to the ON position and reapplying power or restarting the smart camera.Refer to the IP RESET Switch section of Chapter 7, LED Indicators and DIP Switches,for more information.• You are experiencing firewall issues. If you are having difficulty detecting the system andsetting up the NI Smart Camera on your network, you must configure the firewall to openthe TCP/UDP ports used by the smart camera and the host machine. Refer to the FirewallConfiguration section of Chapter 1, Hardware Overview and Installation for moreinformation about TCP/UDP ports.• The cable you are using may be inappropriate for the speed of your network, causingnetwork communication dropout. While 1,000 Mbps communication over short cableslengths can be achieved with the CAT5 cable commonly used for 10 and 100 Mbps, CAT5eand CAT6 cables are more reliable and recommended for 1,000 Mbps links. The smartcamera has the ability to perform auto-crossover, allowing the use of straight or crossoverEthernet cables, independent of the connection configuration.