NX100 Installation Manual Pre-installation / Installation assistanceIssue 3.2 2017-03-31 Page 11-1Section 11: Pre-installation / InstallationassistanceNautel provides a number of support options to help you during pre-installation planning andpreparation:• Pre-installation consulting• Installation and commissioning service• Online documentation - see page 11-3• On-site support - see page 11-3• Training - see page 11-3• Standard warranty - see page 11-4• Extended warranties - see page 11-8Pre-installation consultingNautel field support specialists are available to answer questions and work with you to ensure thatyour site will be ready for the installation of your NX100 transmitter. For support, contact NautelCustomer Service and request assistance (“On-site support” on page 3).Installation and commissioning serviceNautel offers an installation and commissioning service to customers who want assistance withconfiguring and commissioning a new Nautel transmitter. After the customer completes thetransmitter assembly and installation, Nautel technical personnel will spend up to three days on-siteto help make the ac power, RF and remote connections, and to assist with the configuration andtesting of Nautel equipment.The customer is responsible for ensuring that the following stages of installation have beencompleted, prior to the arrival of Nautel personnel: