XR12 Installation Manual Pre-installation / Installation assistanceIssue 3.0 2009-07-15 Page 13-3These tests ensure that the transmitter is operating normally in compliance with its specifications.The service representative also provides a demonstration and a short explanation of the operation ofthe transmitter. Finally, the customer signs an Acceptance of Installation Certificate that provides feedbackto Nautel regarding the commissioning service.Online documentationNautel provides documentation online to customers, letting you familiarize yourself with specifica-tions, operation, maintenance and troubleshooting prior to the delivery of your equipment. (Docu-mentation is also provided on CDROM and in paper binders that are delivered with the transmitter.)On-site supportIf you require on-site assistance, Nautel’s field support specialists can help you prepare your site andensure that your XR12 transmitter installation can proceed as quickly as possible. For moreinformation about on-site support, including scheduling and pricing, contact Nautel CustomerService:• Telephone: +1.902.823.3900• Fax: +1.902.823.3183• Email: support@nautel.comAfter business hours (Atlantic time or Eastern time in North America), requests sent by fax or emailwill be acknowledged within one working day.TrainingNautel's SBE-certified broadcast training programs satisfy your day-to-day knowledge requirements.Students participating in Nautel's broadcast transmitter or RF basics training programs earn one SBEcredit for each completed day of training.Nautel’s comprehensive selection of training programs will help customer staff develop valuable skillsets, reduce downtime, and make the most of the customer’s technology investment.Nautel training programs are made up of individual modules that can be 'mixed and matched' to meetthe customer’s specific training needs. All Nautel training courses are available at the Nautel TrainingCenter. Training can also be provided at the customer’s facility, and training the customer’s technicalstaff on the customer’s transmitter.