Chapter 8 Troubleshooting2 Image Output- 32 -2 Image OutputSymptom Corrective actionNo image appears. • Connect the cables securely.• Connect the cables firmly in their specified locations.• Connect the camera head correctly.• Remove the C mount cap from the camera head.• Place the subject within the field of view of the microscope or lens.• Direct the optical path of the microscope to the camera.• Make sure the PC's USB port, the USB interface board installed in thePC, and USB hub comply with the USB 2.0 standard.• Confirm that only one hub stage exists between the PC's USB port andthe DS-U1. We strongly recommend against using more than one hub.• Use the USB 2.0-compliant cable to connect the DS-U1 to the PC'sUSB port.• Check that the OS version is compatible with the system. Mac OS isnot supported.Supported OSsWindows 2000, Service Pack 4 (SP4) or laterWindows XP, Service Pack 1 (SP1) or later• Make sure the PC is installed with the DS-U1 driver. The DS-U1 driveris provided on the CD-R disc supplied with the product.=> "Chapter 6 Installing the Device Driver"• Use Microsoft's standard USB 2.0 driver as the USB controller devicedriver.Using a device driver supplied by a different company may result inimproper operation.=> "Chapter 6 Installing the Device Driver"• Make sure the application software used is compatible with the DS-U1.• Set the correct exposure with the application software.=> To make settings, see the instructions for the application software.Fixed red, blue,green, white/blackimages appear on thescreen.• Connect the camera cable securely.