Chapter 8 Troubleshooting3 Camera Control from the PC- 35 -83 Camera Control from the PCSymptom Corrective actionUnable to controlcamera functions.(Or incorrect settingsresult.)• Connect the DS-U1 and the PC securely with the USB cable.• Make sure the USB cable is connected correctly to the specifiedterminal.• Make sure the PC's USB port, the USB interface board installed in thePC, and USB hub comply with the USB 2.0 standard.• Confirm that only one hub stage exists between the PC's USB port andthe DS-U1. We strongly recommend against using more than one hub.• Use the USB 2.0-compliant cable to connect the DS-U1 to the PC'sUSB port.• Check that the OS version is compatible with the system. Mac OS isnot supported.Supported OSsWindows 2000, Service Pack 4 (SP4) or laterWindows XP, Service Pack 1 (SP1) or later• Make sure the DS-U1 driver is installed on the PC. The DS-U1 driver isprovided on the CD-R disc supplied with the product.=> "Chapter 6 Installing the Device Driver"• Use Microsoft's standard USB 2.0 driver as the USB controller devicedriver.Using a device driver supplied by a different company may result inimproper operation.=> "Chapter 6 Installing the Device Driver"• Make sure the application software used is compatible with the DS-U1.