Ninja BL642 Owner's Manual

Also see for BL642: Owner's guide Manual

Contents

Ninja BL642 Owner's Manual Manual pdf 10 page image

English18 19www.ninjakitchen.com1-877-646-5288Troubleshooting GuideReplacement PartsORDERING REPLACEMENT PARTSTo order additional parts and attachments, please visit our website: www.ninjakitchen.comor feel free to contact customer service: 1-877-646-5288.PROBLEMS POSSIBLE REASONS & SOLUTIONSMotor Doesn’t Start or BladeAssembly Doesn’t Rotate.Make sure the container is securely placed on motor base.Make sure the lid is securely on container in the correct position (alignarrows).The appliance is turned “Off”. Press the power button ( ) to turn “On”.Check that the plug is securely inserted into the electrical outlet.Check the fuse or circuit breaker.The unit has overloaded. The appliance will stop and the power light willflash. Unplug and wait approximately 15 minutes before using again.The unit has overheated. Unplug and wait approximately 15 minutes beforeusing again.Check to make sure the unit is not overloaded.Food is Unevenly Chopped. Either you are chopping too much food at one time, or the pieces are not ofeven size and processing smaller amounts per batch.Food is Chopped Too Fine or isToo Watery.The food has been over processed. Use AUTO-iQ™ Pulse button forcontrolled processing.Food Collects On Lid or On theSides of the Container. The mixture is too thick. Add more liquid.You Cannot Achieve SnowFrom Solid Ice.Do not use ice that has been sitting out or has started to melt. Use icestraight from the freezer.Start with a few pulses and then go to a continuous blending cycle.Motor Base Won’t Stick toCounter or Table Top.Make sure surface and suction feet are wiped clean. Suction feet will onlystick to smooth surfaces. Suction feet WILL NOT stick on some surfacessuch as, wood, tile and non-polished finishes.DO NOT attempt to use appliance when the motor base is stuck to asurface that is not secure, (cutting board, platter, plates, etc.).You get an “Err” MessageYour Ninja® is able to detect which jar is on the base. You may be tryingto use a program that is not designed for the jar you have installed. Theprograms will light up indicating which programs are available for each jar.You have a blinking red lightThe unit is not installed properly. For your safety the unit will only be able tobe turned on when it is properly assembled. Please refer to the assemblypages of this inspiration guide for assistance.PRODUCT REGISTRATIONPlease visit ninjakitchen.com or call 1-877-646-5288 to register your new Ninja® product within ten (10) days of purchase.You will be asked to provide the store name, date of purchase and model number along with your name and address.The registration will enable us to contact you in the unlikely event of a product safety notification. By registering youacknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.ONE (1) YEAR LIMITED WARRANTYSharkNinja Operating LLC warrants this product to be free from material defects and workmanship for a period of one (1)year from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions andexceptions.The liability of SharkNinja Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option.This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with orused for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling ordamage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused byor resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have beenperformed by a repair person not authorized by SharkNinja Operating LLC.If your appliance fails to operate properly while in use under normal household conditions within the Limited Warranty period,you may return the complete appliance and accessories with proof of purchase and date, freight prepaid. For Customer Servicesupport, call 1-877-646-5288 or visit our website ninjakitchen.com.If the appliance is found by SharkNinja Operating LLC to be defective, in SharkNinja Operating LLC’s sole discretion, wewill repair or replace it free of charge. Proof of purchase date and a check made payable to SharkNinja Operating LLC in theamount of $19.95 to cover the cost of return shipping and handling must be included.*This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventionalwarranties. The responsibility of SharkNinja Operating LLC if any, is limited to the specific obligations expressly assumedby it under the terms of this Limited Warranty. In no event is SharkNinja Operating LLC liable for incidental or consequentialdamages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental orconsequential damages, so the above may not apply to you.This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or fromprovince to province.*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date andto attach tag to item before packing with your name, complete address and phone number with a note givingpurchase information, model number and what you believe is the problem with the item. We recommend you insurethe package (as damage in shipping is not covered by your Limited Warranty). Mark the outside of your package“ATTENTION CUSTOMER SERVICE”.