151-877-646-5288Troubleshooting GuideTo order additional parts and accessories, please visit our website: ninjaaccessories.comor feel free to contact customer service: 1-877-646-5288.Replacement PartsPROBLEMS POSSIBLE REASONS & SOLUTIONSMotor Doesn’t Start or BladeAssembly Doesn’t Rotate.Make sure the container is securely placed on motor base.Make sure the lid is securely on container in the correct position (align arrows).The appliance is turned “Off”. Press the power button ( ) to turn “On”.Check that the plug is securely inserted into the electrical outlet.Check the fuse or circuit breaker.The unit has overloaded. The appliance will stop and the power light will remainon while speeds 1, 2 and 3 will flash. Unplug and wait approximately 15 minutesbefore using again.The unit has overheated. Unplug and wait approximately 15 minutes beforeusing again.Check to make sure the unit is not overloaded.Food is Unevenly Chopped.Either you are chopping too much food at one time, you are chopping food withdifferent textures or the pieces are not of even size. Process smaller amounts perbatch.Food is Chopped Too Fine or isToo Watery. The food has been over processed. Use pulse button for controlled processing.Food Collects OnLid or On the Sides of theContainer.The mixture is to thick. Add more liquid.You Cannot Achieve SnowFrom Solid Ice.Do not use ice that has been sitting out or has started to melt. Use ice straightfrom the freezer.Dough Station Won’t Stick toCounter or Table Top.Make sure surface and suction feet are wiped clean. Suction feet will only stickto smooth surfaces. Suction feet WILL NOT stick on some surfaces such as,wood, tile and non-polished finishes.DO NOT attempt to use appliance when the dough station is stuck to asurface that is not secure, (cutting board, platter, plates, etc.).Motor Base Won’t Fit inDough Station.Ensure that the cord is not in the way and there are no foreign objects, materialsor food inside the dough station.