2 Connect your device to the PC using a USB data cable, and open the Nokia SoftwareUpdater application. The Nokia Software Updater application guides you to back upyour files, update the software, and restore your files.SupportWhen you want to learn more about how to use your product or you are unsure howyour device should function, see the user guide or see the support pages atwww.nokia.com/support or your local Nokia website, or with a mobile device,www.nokia.mobi/support.If this does not resolve your issue, do the following:• Restart the device: switch off the device, and remove the battery. After about aminute, replace the battery, and switch on the device.• With the Nokia Software Updater application, update your device software regularlyfor optimum performance and possible new features. See www.nokia.com.hk/softwareupdate or your local Nokia website. Remember to back up your device databefore updating the device software.• Restore the original factory settings as explained in the user guide.If the issue remains unsolved, contact Nokia for repair options. See www.nokia.com.hk/repair. Before sending your device for repair, always back up the data in your device.General information 13© 2009 Nokia. All rights reserved. 13