Find more helpSupportWhen you want to learn more about howto use your product or you are unsure howyour device should function, go towww.nokia.com/support, or using acellular phone, nokia.mobi/support. Youcan also read the in-device guide. SelectMenu > Help & Settings > User guide.If this does not resolve your issue, do oneof the following:• Reboot your device. Switch off thedevice, and remove the battery. Afterabout a minute, replace the battery,and switch on the device.• Restore the original factory settings.• Update your device software.If your issue remains unsolved, contactNokia for repair options. Go towww.nokia.com/repair, or in LatinAmerica, www.nokia-latinoamerica.com/centrosdeservicio. Before sending yourdevice for repair, always back up yourdevice data.Access codesPIN code — This code protects your SIMcard against unauthorized use. The PINcode (4 - 8 digits) is usually supplied withthe SIM card.PIN2 code — This code (4 - 8 digits) issupplied with some SIM cards, and isrequired to access some functions in yourdevice.If you forget an access code, contact thenetwork service provider whose SIM cardis in your device. After three consecutiveincorrect PIN or PIN2 code entries, thecode is blocked, and you need the PUK orPUK2 code to unblock it.PUK code and PUK2 code — These codes (8digits) are required to change a blockedPIN code or PIN2 code, respectively. If thecodes are not supplied with the SIM card,contact the network service providerwhose SIM card is in your device.IMEI number — This number (15 digits) isused to identify valid devices in the GSMnetwork. Devices that are, for example,stolen, can be blocked from accessing thenetwork. The IMEI number for your devicecan be found under the battery.Lock code (also known as securitycode) — The lock code helps you to protectyour device against unauthorized use. Youcan create and change the code, and setthe device to request the code. Keep thenew code secret and in a safe placeseparate from your device. If you forgetthe code and your device is locked, yourdevice will require service and additionalcharges may apply. Additional chargesmay apply, and all the personal data inyour device may be deleted. For moreinformation, contact a Nokia Care Point oryour device dealer.TroubleshootingRestore original settingsIf your device is not working properly, youcan reset some settings to their originalvalues.1 End all active calls and connections.2 Select Menu > Help & Settings >Settings and Phone > Phonemanagement > Factory settings >Restore.3 Enter the lock code.This does not affect documents or filesstored on your device.After restoring the original settings, thedevice switches off, and then on again.This may take longer than usual.74 Find more help