Nokia Lumia 920 User Manual

Also see for Lumia 920: User guide Manual User guide User guide User guide

Contents

Nokia Lumia 920 User Manual Manual pdf 115 page image

Troubleshooting and supportWhen you want to learn more about your phone, or if you're unsure how your phone should work,there are several support channels for you to check.To help you get the most out of your phone, there's a user guide in your phone with additionalinstructions. Tap Lumia Help + Tips.You can also go to www.microsoft.com/mobile/support/, where you can find:• Troubleshooting info• Discussions• News on apps and downloads• Software update info• Further details about features and technologies, and the compatibility of devices andaccessoriesTroubleshooting and discussions may not be available in all languages.For support videos, go to www.youtube.com/lumiasupport.If your phone doesn’t respondTry the following:• Press and hold the volume down key and power key at the same time for about 10 seconds. Thephone restarts.If your phone frequently doesn’t respond, update your phone software, or reset your phone.Resetting restores the factory settings, and erases all your personal content, including apps you'vepurchased and downloaded. On the start screen, swipe down from the top of the screen, and tap ALLSETTINGS > about > reset your phone.If your issue remains unsolved, contact your network service provider or Microsoft Mobile for repairoptions. Before sending your phone for repair, always back up your data, as all personal data in yourphone may be deleted.Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial*#06#. You can also find the IMEI number in the phone body. For details, see the product andsafety information section in the online user guide.© 2015 Microsoft Mobile. All rights reserved. 115