GB 39PROBLEM SOLVINGFRONT PANEL DISPLAYProblemThe remote control is not working.You see the on-screen message.Viewing card error.You have forgotten your secret PINcode.CA Module is not working.Black picture.Possible causesBattery exhausted.Remote control is incorrectlyaimed.The Mediamaster is in standbymode.The Mediamaster can’t recogniseyour Smartcard.CA module is not installed.CA module is not correctlyinserted.CA module is inserted but notworking correctly.What to doChange the batteries (both).Aim the remote control at box.Check that nothing blocks the frontpanel.Check if (.) is flashing on the frontpanel display when you press a button.If not replace the batteries (both).Check that you are using the properSmartcard. Check that the Smartcardhas been correctly inserted with thegold chip downwards. If the problempersists, you may have a problem withthe card.Contact your dealer or Service Pro-vider.Contact your Service Provider.They will help you set it up again.Check that the CA module has beencorrectly inserted.Contact your dealer or Service Pro-vider.Eject the CA module and reinsert itagain.Please note: The first thing to do before sending the Mediamaster to service is to:1: Perform ”Diagnostic” procedure in System Information menu.2: Try downloading new software into the Mediamaster.With this procedure, the new software may solve the problem in the quickest and most efficient way.See the relevant section ”Receiver Upgrade” earlier on in this manual.What to do if you can’t solve the problemIf you have tried all of the actions suggested above, without solving the problem, please contact yourdealer or Service Provider.Channel number in TVmode.The Mediamaster is in standbymode, and current time is shown.In TV mode.Channel number in radiomode.Flashes when pressing a buttonon the remote control.RF channel in tuning mode.Lights when no signal is being re-ceived.When power-up, boot version,product family and system soft-ware version is shown.When starting from standby, prod-uct variant and system software ver-sion is shown.Remaining time in percent duringthe download procedure.In video mode .Error messages. For service per-sonnelWhen downloading new soft-ware via the air .When downloading new soft-ware via the Serial RS232socket .