Troubleshooting: Q&A125Troubleshooting: Q&AAccess codesQ: What is my password for the lock, PIN, or PUK codes?A: The default lock code is 12345. If you forget or lose the lockcode, contact your device dealer.If you forget or lose a PIN or PUK code, or if you have notreceived such a code, contact your network operator.For information about passwords, contact your accesspoint provider, for example, a commercial Internet serviceprovider (ISP), or service provider.Application not respondingQ: How do I close an application that is not responding?A: To open the application switching window, press and hold. Scroll to the application, and press to close theapplication.Bluetooth connectivityQ: Why can’t I find my friend’s device?A: Check that both devices have activated Bluetoothconnectivity.Check that the distance between the two devices is notover 10 meters (33 feet) and that there are no walls orother obstructions between the devices.Check that the other device is not in hidden mode.Check that both devices are compatible.Q: Why can’t I end a Bluetooth connection?A: If another device is connected to your device, you caneither end the connection by using the other device or bydeactivating Bluetooth connectivity. Select Tools >Bluetooth > Off.Browser servicesQ: What do I do if the following message is displayed: Noaccess points defined. Define now?A: Insert the correct browser settings. Contact your serviceprovider for instructions.CameraQ: Why do images look smudgy?A: Remove the protective plastic films covering the displayand camera. Ensure that the camera lens protectionwindow is clean.Q: Why do I get an error message “Application already in use”when I try to activate the camera?A: The camera application may be active in the background.To check whether the camera is active or not, press andhold . The application switching window opens. If thecamera is active, to return to the camera, scroll to it on thelist, and press the scroll key. To close the cameraapplication, press .