Noritz NRCP111-DV Owner's Manual

Also see for NRCP111-DV: Installation manual

36Follow-up Service-Chapter 5. – Follow-up ServiceFollow-up ServiceRequesting ServiceFirst follow the instructions in the troubleshooting section ( p.38 to p.39).If the error is not corrected, contact Noritz America Technical Support at 866-766-7489.We will need to know:The Model .................(check the rating plate)Date of purchase ......(see the warranty)Details of problem ....(flashing error codes,etc., in much detail as possible)Your name, address, and telephone numberDesired date of visitWarrantyA warranty registration card is included separately.Be sure that the plumber, date of purchase and other necessary items are filled in.Read the content carefully, and keep the warranty card in a safe place.For repairs after the warranty period, there will be a charge on any service, and service will only be performed ifthe unit is deemed repairable.Period of Time for Stocking Repair PartsNoritz will stock repair and maintenance parts for this unit for the time period from the date of the originalinstallation or end of production as follows: twelve (12) years for the heat exchanger and ten (10) years forremaining parts.A request for service may be rejected if the water heater is installed in a location where working on the unit may bedangerous. Contact a plumber.

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