Nortel 1000 User Manual

Also see for 1000 Con?guration guide: Brochure Reference User manual Overview User guide

Nortel 1000 User Manual Manual pdf 21 page image

Agent features21Agent featuresThe following sections describe features that are available to agents:• “Answering ACD calls” on page 21• “Using Force Call” on page 22• “Using Activity code” on page 23• “Using Emergency” on page 24• “Using Not Ready” on page 24• “Placing or answering non-ACD calls” on page 25• “Contacting your supervisor” on page 26• “Supervisor features” on page 29Answering ACD callsUse the InCalls key to answer the next queued ACD call on the primaryDN. The InCalls key is located in the lower right-hand of theprogrammable line/feature keys.To answer the call:When the LCD next to the InCalls keyflashes, press the InCalls key.Note: The LCD remains lit as long asyou are on the call.