Nortel 1140E User Manual
Also see for 1140E: User guideInstallation and operationQuick reference guideUser guideUser guide
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Contents
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Agent features29To place a call to your supervisor:To return to the ACD call:To conference in your supervisor during a call in progress:To transfer a call to your supervisor during a call in progress:Press the Supervisor key.Note: Calls are automatically put on holdwhen you use the Supervisor key.Press the InCalls key.1. Press the Supervisor key to talkprivately with your supervisor.2. Press the Supervisor key again for aconference call with you, yoursupervisor, and the other caller.1. Press the Supervisor key.2. When your supervisor answers, pressthe Supervisor key again.3. Press the Goodbye key to terminateyour access to the call.Supervisor2260SupervisorSupervisorSupervisorSupervisor(Goodbye) |
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