Nortel 2002 User Manual
Also see for Networks IP Phone 2002: Installation and operationInstallation and operation guideFundamentalsFundamentalsInstallation and operation
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Contents
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Agent features27To place a call to your supervisor:To return to the ACD call:To conference in your supervisor during a call in progress:To transfer a call to your supervisor during a call in progress:2. Press the Supervisor key.Press the line (DN) key beside theflashing LED indicator to return to thecaller on hold.Press the Supervisor key.Note: Calls are automatically put on holdwhen you use the Supervisor key.Press the InCalls key.1. Press the Supervisor key to talkprivately with your supervisor.2. Press the Supervisor key again for aconference call with your supervisor,yourself, and the other caller.1. Press the Supervisor key. |
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