9IP Phone 2004 User GuideFeatures and buttonsThis section describes some of the IP Phone 2004 buttons and call features:• Basic call features• Navigation buttons• Memory buttonsNote: For more information about the features available to your telephone and how to use them,refer to the Telephone Feature Card.Basic call featuresYou can make external and internal calls using the following features:• make a call• answer a call• hold a call• Handsfree• headset• Mute• Time OffsetMake a callThere are many ways to make a call depending on your telephone programming and the type ofcall.External calls using line buttons1 Lift the handset.2 Press a line button.3 Dial the external telephone number.External calls using intercom buttons1 Lift the handset.2 Press an intercom button and enter a line pool access code.3 When you hear an external dial tone, dial the external telephone number.Note: Contact your System Administrator for a list of line pool codes. When entering a line poolaccess code on PRI lines you will not hear dial tone.