About the Nortel IP Phone 200412Basic featuresThe IP Phone 2004 supports the following features:• 12 programmable feature keys: six (physical) user-defined featurekey labels and six lines/features accessed by pressing the Shift key• four soft keys (self-labeled) providing access to a maximum of10 featuresNote: All IP Phone 2004 phones are not configured to support softkey functionality. Consult your system administrator.• multi-field LCD display screen• speaker for on-hook dialing or on-hook listening• volume control bar for adjusting ringer, speaker, handset, andheadset volume• six specialized fixed keys:— Quit— Directory— Message (Inbox)— Outbox/Shift— Services— Expand to PC• four call processing fixed keys:— Hold— Goodbye— Handsfree— Mute• shared LAN access with a PC• headset jack with On/Off key• automatic network configuration• hearing-aid compatibility