Nortel Networks 5399 Access Switch Hardware Installation GuideChapter 4 Troubleshooting Procedures4-141. Stop the erpcds service from the Control Panel. Then open aDOS command shell and manually start erpcd with the -Doption.2. Place the Remote Access Concentrator into Monitor Mode.(This resets the Remote Access Concentrator, so warn usersbefore you do it.) Then, at the monitor prompt, enter:monitor:: boot -vWhen the Remote Access Concentrator boots in Monitor Mode, theservice port terminal displays the load server host’s Internet address, andindicates whether it receives a response to its Open File Request and toany of its Read File Requests. The host’s progress report indicates receiptof any File Server Requests and its responses to such requests.The host displays erpc_return 0 if it successfully receives a request andis sending out an affirmative response. If any Remote AccessConcentrator-related files are missing or cannot be installed, contacttechnical support.Another Model 5399 Remote Access Concentrator ModuleWhen troubleshooting a Model 5399 configured as a load server host:1. Use ping from any host on your network to make sure theModel 5399 Remote Access Concentrator can be reached.2. Either use telnet or na to verify the unit’s configuration.The Remote Annex Administrator’s Guide for UNIX provides moreinformation on these commands.A Model 5399 that has been reconfigured as a load server host, but notrebooted, cannot boot another Model 5399 on the network. Rebootingthe Model 5399 load server host ensures that the parameters are set.Do not set the preferred dump address to point to another Model 5399Remote Access Concentrator. Set it to a host address, or to 127.0.0.1 todisable dumping.
