Nortel BCM50 Configuration

Also see for BCM50: Configuration guide Installation and maintenance guide Keycode Installation Guide Integration guide Installation and configuration guide

12 Chapter 3 Features descriptionNN40010-503The alert tone is always enabled on the following IP Phones (changing the value in ElementManager has no effect): IP Phone 2004 (phase 1 and phase 2), IP Phone 2006, IP Phone 2007,IP Phone 1140E, IP Phone 2050, and WLAN Handsets 2210/2211/2212.The sent message is pre-pended with the originating telephone DN followed by a colon. Whenthe message arrives, the destination telephone sounds an audible tone (if enabled). Then, therecipient selects an appropriate response. The response is also pre-pended with the telephoneDN followed by a colon:• If the message is more than 16 characters long, press the MORE soft key (or 3 on thedialpad) to show the remainder of a message.• Press the OK soft key (or 1 on the dialpad) to indicate that you will take appropriateaction in response to the request.• Press the Cancel soft key (or 2 on the dialpad) to indicate that you will not take anyaction in response to the request.You cannot use the numbers on the dialpad to respond to a message on the followingIP Phones (you can only use soft keys): IP Phone 2004 (phase 1 and phase 2),IP Phone 2006, IP Phone 2007, IP Phone 1140E, IP Phone 2050, andWLAN Handsets 2210/2211/2212.After the recipient responds, or the timeout time expires, the originating telephone receives anaudible tone (if enabled) and one of the following messages:• Msg recv: indicates that the recipient viewed your message and is taking appropriateaction.• Msg cncl: indicates that the recipient viewed your message and is not taking any action.• Msg nack: indicates that the recipient did not view your message within the definedtime.On the WLAN Handsets 2210/2211/2212, pressing the Menu key releases the sessionwithin ten seconds and sends Msg nack back to the sender.If a sent message fails, the user receives the message Fxxx:Snd fail. A message can fail if themessage text and destination DN were not entered in Element Manager.Customer Assistance PageA user presses a call button on a customer assistance box (CAB) or uses a symbol kiosk torequest assistance. The system plays the appropriate announcement stating that a customerrequires assistance. An employee responds to the page and presses a button on the CAB or usesthe symbol kiosk to cancel the page.If the page zone or overhead page system is in use at the time of the page, the BCM systemqueues the page and plays it when the resource becomes available.