Nortel BCM50 Configuration

Also see for BCM50: Configuration guide Installation and maintenance guide Keycode Installation Guide Integration guide Installation and configuration guide

22 Chapter 5 Configuring the APPP featuresNN40010-503Configuring the Customer Assistance Page featureConfigure the Customer Assistance Page feature so a user can generate the appropriate page bypressing a call button on a customer assistance box (CAB) or by sending the appropriate URLthrough a symbol kiosk (Web device) to the BCM system.If you are using a CAB, perform the procedure Configuring the CAB (page 22).If you are using a symbol kiosk (or Web device), perform the procedures Programming thesymbol kiosk (or Web device) (page 24) and Configuring the symbol kiosk (or Web device) inElement Manager (page 26).Configuring the CABConfigure the CAB to use the Park and Page nodes in a custom call routing (CCR) tree to senda customer assistance page.Prerequisites• After the CAB is installed, wait 2 minutes for the CAB to boot before initiating anyfunctionality.• The CAB emulates a TDM device.• When a user presses the call button on the CAB, feature F970 is initiated, and when auser presses the Cancel button, feature F970 is released.Day Everyday, SpecificDay, Specific DateThe type of day value for the schedule plan.Everyday—the page occurs every day.Specific Day—the page occurs only on theselected day as entered in the Day field. A planwith this value takes precedence over plans thatare set to Everyday.Specific Date—the page occurs only on a specificdate each year as shown in the Date and Monthfields. A plan with this value has precedence overplans with values of Everyday or Specific Day.Company GreetingNumber1–250 The number of the greeting to play as defined inthe Company Greetings.Page Type Overhead Paging,Internal Zone, BothThe location where the page is broadcast. Thedefault value is Overhead Paging.Page Zone 1–6 or All The number of the zone where the page isbroadcast. Page Zone is available only if the PageType is set to Internal Zone or Both. The defaultvalue is 1.Table 3 Schedule Page panel—Schedule Plan tab (Sheet 2 of 2)Variable Value Description