Nortel Call Center Supplementary Manual

Also see for Call Center Telephone: Administration guide Set up and operation guide Set up and operation guide Installation and Maintenance

Contents

Nortel Call Center Supplementary Manual Manual pdf 15 page image

Installation 11Issue 03 (02) Upgrading from Call Center Reporting to Reporting for Call CenterIf you are using the Windows 2000 or Windows XP operating system, right-click the LocalArea Connection icon and then click Properties.4. Check that TCP/IP appears on the list of installed network components. If TCP/IP is not onthe list, click Add to install this protocol using the Windows installation instructions, or referto your network administrator.Installing Nortel Networks Reporting for Call CenterFollow the steps in this section to install Nortel Networks Reporting for Call Center.1. Exit any Windows programs that are open.2. Start your Internet Browser (such as Internet Explorer or Netscape), and use it to connect theBusiness Communications Manager, or CallPilot. In the browser Address Bar, enter the IPAddress of the Business Communications Manager, or CallPilot, in the following format:https://10.10.10.1/. Remember to substitute the IP Address of your Business CommunicationsManager, or CallPilot, for the 10.10.10.1 shown in the format example.The Nortel Unified Manager page appears in the browser.3. Click the Install Clients link.The Install Clients page appears in the browser.4. Click Nortel Networks Reporting for Call Center. Information about the Nortel NetworksReporting for Call Center application appears in the browser window. (You may need toscroll down through the page to see the button you need to install the application.)5. Click Nortel Networks Reporting for Call Center.A dialog box appears from which you can select to either Run this program from itscurrent location or Save this program to disk. The default option is Save this program todisk.6. Click OK.7. After the client is downloaded to your PC, go to the location where you downloaded the fileand run it by double-clicking it.The Extracting Files dialog box appears. See Figure 1: InstallShield Initialization DialogBox. Wait while the Wizard extracts the files needed to install Reporting for Call Center onyour computer. To cancel the extraction process, click Cancel.