www.nortelnetworks.com© 2000 Nortel NetworksP0911632 Issue 02Enterprise Edge 2.0 Voice MessagingFAX User Guide

Introduction

About the Express Messaging Line

Receiving a fax message

Retrieving a fax message

Setting up a preset fax machine

Printing fax messages

Printing a fax message

Fax cover

Sending fax messages

Forwarding a fax message to another mailbox

Forwarding a fax message to an external number

Fax System Group message (Fax Broadcast)

Sending a Fax System Group message (Fax Broadcast)

Nortel Enterprise Edge 2.0 Voice Messaging Fax User Manual

feature programming

getting started 1

understanding the telephone buttons

answering calls

what line indicators mean

customizing your cap module

monitoring telephones with the cap module

displaying call information before or after answering

displaying call information for a call on hold

answering any ringing telephone using group pickup

trunk answer

creating a conference call

disconnecting one party

putting a conference on hold

listening to a call as a group

making calls without lifting the receiver

changing handsfree for a telephone

turning privacy on or off for a call

disconnecting by accident

making calls

choosing a line using a line button

Line pools

changing how you dial your calls

when the internal number you have called is busy

using ring again

time savers for making calls

using intercom as the line for autodial

using last number redial

making a speed dial call

using saved number redial

dialing a saved number

handling many calls at once

holding a call exclusively

transferring calls

canceling a transfer

Using Camp-on

parking a call

using callback

forwarding your calls

overriding call forward

call forward and voice mail

line redirection

canceling line redirection

how line redirection is different from call forward

communicating in the office

creating page zones

using page with external paging equipment

canceling a message you have sent

removing items from your message list

viewing messages you have sent

using voice call

preventing voice calls to your telephone using voice call deny

tracking your incoming calls

logging a call manually

viewing a call log item

creating a password to your call log

programming a telephone to log calls automatically

using voice mail

customizing your telephone

changing the language on the display

erasing a feature button

types of button caps

rules of default button assignment

m7324 telephone button defaults

m7100 telephone button defaults

changing the type of ring

Chapter 11 Hunt Groups

members of the group

telephone features

naming a telephone or a line

moving telephones

using do not disturb

using system features

turning services on and off using feature codes

Viewing the active Services from a two-line display telephone

user passwords

using special telephones

making a telephone a hotline telephone

changing set lock programming for a telephone

preventing a telephone from using link

wait for dial tone

controlling access to your enterprise edge system

maintaining security

changing your class of service

general system features

target line

m7100 telephone

prime line

isdn features

service provider features

Chapter 15 Hospitality Services

Programming the Alarm time feature

Enterprise Edge 2.0 Messaging

Chapter 1 About this document

Regulations

Enhanced 911 Configuration

Telecommunication registration

Telephone company registration

Safety information for European customers

Radio-frequency interference

Software licensing

Chapter 2 Enterprise Edge Overview

Enterprise Edge telephony hardware components

Enterprise Edge software components

Enterprise Edge Voice Messaging

Enterprise Edge Call Center

Enterprise Edge Call Detail Recording

Browser requirements

Understanding Unified Manager

Menu descriptions

Chapter 3 Setting up your Enterprise Edge system

Setting up an Enterprise Edge IP Address

Setting up web-based administration

Preloading Java class files on your workstation

Logging off Enterprise Edge

Licensing

System registration

Basic registration using Internet Access

Chapter 4 Configuring Enterprise Edge Resources

Viewing LAN resources and configuring global LAN attributes

WAN Overview

Permanent WAN Connection

Viewing WAN Resources

Configuring WAN Summary Parameters

Setting WAN Line Parameters

PVC Congestion Control

WAN PPP Parameters

WAN performance

ISDN Dial Up

V.90 modem (North America) Dial Up

Media Services Card

Rules for configuring DSP resource allocation

DSP Current Configuration

DSP Settings

Module

T1 Parameters (North America only)

E1 Parameters (Europe)

Provision lines

Chapter 5 Configuring Enterprise Edge Services

Programming Services

Viewing Enterprise Edge Services

Statuses

Telephony Services

Enhanced 911 (E911) Configuration

Terminals & sets

Copying settings from one telephone set to another

Line access

Capabilities

User preferences

Restrictions

Telco features

Lines

General

Trunk/line data

Setting Received number

Loops

Restriction filters

Time & date

Call Routing

Routes and destination codes

Programming the PRI routing table

Destination codes

Setting up a route for local calling

Setting up a route for long distance calling

Adding a long distance carrier access code

Programming for least cost routing

Using dialing restrictions with routing

Scheduled Services

Ringing service

Restriction service

Routing Service

Common Settings

System speed dial

General Settings

Feature settings

Call log space

Timers

Direct dial

CAP assignment

Access codes