Nortel Express Call Center Installation Manual

Also see for Express Call Center: Troubleshooting guide User guide

Contents

Nortel Express Call Center Installation Manual Manual pdf 33 page image

Voice Services on Media Card Installation Guide 33March 2005 Media Card8 Log off the switch.To enable or disable voice services portsUse LD 32 overlay to enable and disable the Media Card. You also use LD 32overlay to check the port status.Note: Nortel recommends that the operator disable all Media Card digital unitsin LD 32 before moving (MOV) or removing (OUT) them in LD 11. This isbecause the Media Card does not receive any messages from the switch on amove or an out command. This can lead to voice services ports being left in anindeterminate state, as the Media Card receives no indication that the port hasbeen moved or outed.Note: Perform this procedure only if the Media Card is not functioning properlyor if calls are not routed as intended. You may cause problems if you stop andstart the Media Card.1 Log on to the switch.2 Load Overlay 32 by typing LD 32 at the prompt.3 Use the following commands to enable or disable Voice Services ports:ATTENTION Symposium Express Call Center supports a maximum of 24ports on the Media Card. The actual number of usable portsis determined by the keycode.The number of ports enabled by the keycode appears on thefaceplate by K:XX, where XX is the number of enabled ports.Any remaining ports cannot be used for other purposes.Command DescriptionENLC l s c Enables the Media Card.ENLU l s c u Enables a unit (voice services port).DISC l s c Disables the Media Card.DISU l s c u Disables a unit (voice services port).