Nortel M2216ACD User Manual Manual pdf 35 page image
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Nortel M2216ACD User Manual

Also see for M2216ACD: DescriptionQuick reference guideQuick reference guideUser guide

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Introduction
  4. M2216ACD-1
  5. M2216ACD-2
  6. Learning to use your phone
  7. Display
  8. Headsets
  9. Agent log in and log out
  10. Log in Using Agent ID with MQA (Multiple Queue Assignment)
  11. Correcting mistakes during the log in procedure
  12. Example 2
  13. Example set displays for MQA
  14. Agent features
  15. Call Forcing (Auto Answer)
  16. Calls Waiting indicator
  17. Display Queue Status
  18. Emergency
  19. Hold
  20. Non-ACD calls
  21. Supervisor
  22. Walkaway and Return
  23. ACD Supervisor features
  24. Answer Emergency
  25. Display agent status
  26. Hold non-ACD call
  27. Night Service
  28. Recordings and music
  29. Message Services
  30. Meridian Mail commands
  31. Hardware Options
Nortel M2216ACD User Manual Manual pdf 35 page image
31IndexConference with Supervisor 19Ddisconnect 4Display 5Display Agents 23Display key 4Display Queue 15Eelectret headsets 1, 6Emergencyagent 16supervisor 22End ACD call 12extension 4External Alerter Interface 1, 29FFunction keys 5HHeadset 1, 6interface 16talk/listen 23Hold 4, 17Hold non-ACD call 24
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M2216ACD
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