Nortel M2216ACD manuals
M2216ACD
Table of contents
- revision history
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Preface
- M2000 Series Meridian Digital Telephones
- Reference list
- General features
- M2216ACD Headset interface
- Physical characteristics
- Software requirements
- Display module
- Program key
- Brandline insert
- M2000 Series Meridian Digital Telephone relocation
- Specifications
- Line engineering
- Power requirements
- m2000 series meridian digital telephones
- Handsets
- Ordering information
- M2317 Telephone
- Functional description
- Firmware features
- Dimensions and weight
- M2616CT (Cordless Telephone)
- Call Center
- Standard 9.00 April
- Environmental considerations
- M3900 Series Meridian Digital Telephones
- i2004 Internet Telephone
- Fixed Feature/Service key description
- Message Waiting Indicator (MWI)/Alerting LED
- Housing
- Soft-labeled programmable feature keys
- Data options
- Asynchronous Data Option (ADO)
- Meridian Communications Adapter (MCA)
- Meridian Communications Unit
- Analog Terminal Adapter
- Glossary
- Index
M2216ACD
Table of contents
- Table Of Contents
- Table Of Contents
- Introduction
- M2216ACD-1
- M2216ACD-2
- Learning to use your phone
- Display
- Headsets
- Agent log in and log out
- Log in Using Agent ID with MQA (Multiple Queue Assignment)
- Correcting mistakes during the log in procedure
- Example 2
- Example set displays for MQA
- Agent features
- Call Forcing (Auto Answer)
- Calls Waiting indicator
- Display Queue Status
- Emergency
- Hold
- Non-ACD calls
- Supervisor
- Walkaway and Return
- ACD Supervisor features
- Answer Emergency
- Display agent status
- Hold non-ACD call
- Night Service
- Recordings and music
- Message Services
- Meridian Mail commands
- Hardware Options
M2216ACD
Table of contents
- Table Of Contents
- Table Of Contents
- Introduction
- M2216ACD-1
- M2216ACD-2
- Learning to use your phone
- Display
- Headsets
- Agent log in and log out
- Log in Using Agent ID with MQA (Multiple Queue Assignment)
- Correcting mistakes during the log in procedure
- Example 2
- Example set displays for MQA
- Agent features
- Call Forcing (Auto Answer)
- Calls Waiting indicator
- Display Queue Status
- Emergency
- Hold
- Non-ACD calls
- Supervisor
- Walkaway and Return
- ACD Supervisor features
- Answer Emergency
- Display agent status
- Hold non-ACD call
- Night Service
- Recordings and music
- Message Services
- Meridian Mail commands
- Hardware Options
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