16Call Center Agent/Supervisor FeaturesDefault loginIf you normally use the same telephone, you do not repeat the complete loginprocess at the beginning of each shift.The default login places you in the same ACD queues and the same supervisorthat the set had in the previous login.Default login:/ 1. Press the In-Calls Key.or2. Dial your Agent ID £££ (if yourqueue requires a Supervisor ID).orDial your Agent ID ££ (if noSupervisor ID required).To select default Priority orSupervisor ID:Dial the Octothorpe instead of aPriority entry or a Supervisor ID entry. Thesystem uses the Priority or Supervisor IDconfigured for your set.Note: A Supervisor who logs in to takeACD calls cannot enter a Supervisor ID(even if the agents generally enter one).Correct errors during the login procedureDial ‚£ to correct the previous entry.The Supervisor ID, ACD DNs, andPriorities can be re-entered (see theexample below).In - Calls
