Nortel M3905 User Manual Manual pdf 83 page image
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Nortel M3905 User Manual

Also see for M3905: DescriptionReference guideInstallation and administration guideUser guideUser guide

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Introduction to the M3905 Call Center telephone
  7. M3905 Call Center telephone keys
  8. Your Telephone's Controls
  9. Fixed Automatic Call Distribution (ACD) Feature Keys
  10. Terms you should know
  11. Directory Numbers
  12. Your telephone's display
  13. Options List
  14. Select a language
  15. Adjust Screen contrast
  16. Choose Ring type
  17. Use Live dial pad
  18. Enable Call timer
  19. Headset type selection
  20. Activate Headset port external alerter
  21. Call Center Agent/Supervisor Features
  22. Login with Agent ID and Multiple Queue Assignment (MQA)
  23. Correct errors during the login procedure
  24. Default login
  25. Call Center Agent features
  26. Call Forcing
  27. Use the Emergency Key
  28. Answer or make non-ACD calls
  29. Use Walkaway and Return from Walkaway
  30. Call Center Supervisor features
  31. Call Agent
  32. Observe Agent
  33. Night Service
  34. Viewing queue status
  35. Display Queue
  36. Display agent status
  37. Your telephone's non-ACD call features
  38. Auto Dial
  39. Ring Again
  40. Use Speed Call
  41. Make a System Speed Call
  42. Make an Intercom call
  43. Answer a call
  44. While on an active call
  45. Use Timed Reminder Recall
  46. Use Attendant Recall
  47. Calling Party Number/Charge Account
  48. Display incoming calls
  49. Incoming calls
  50. Activate Call Pickup
  51. Use Call Waiting
  52. While you are away from your desk
  53. Forward internal calls only
  54. Use Remote Call Forward
  55. Secure your telephone
  56. Talk with more than one person
  57. Selectable Conferee Display and Disconnect
  58. Use Group Call
  59. Additional Call Features
  60. Charge or Force Charge a call
  61. Enhanced Override Feature
  62. Forced Camp-on
  63. Override Feature
  64. Radio Paging
  65. Voice Call
  66. Directory display and navigation
  67. Directory password protection
  68. Call Log
  69. Access and use the Redial List
  70. Use the Personal Directory
  71. Add an incoming call
  72. Add an outgoing call
  73. Delete or edit a Personal Directory entry
  74. Delete your Personal Directory
  75. Use Card View
  76. Search for an entry
  77. Set-to-Set Messaging
  78. Corporate Directory
  79. Accessories for the M3905 Call Center telephone
  80. Handset
  81. Flexible Feature Codes (FFCs)
  82. Index
Nortel M3905 User Manual Manual pdf 83 page image
75Directory display and navigation6. Press the Select Key again to selectPassword enabled: ON.7. Press the Off Key to disable passwordprotection.8. Press the Done Key to save changes.or9. Press the Quit Key or theDirectory/Log Key to exit.SelectOffDoneQuitDir/Log
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M3905
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