Nortel MERIDIAN 1 M2216ACD User Manual

Also see for Meridian Meridian 1: Installation guide Implementation guide Scripting Guide Configuration manual Description

iiACD calls ............................................................................................ 12Call Forcing (Auto Answer) ................................................................... 13Call Forward ....................................................................................... 13Calls Waiting indicator ......................................................................... 14Display Queue Status ........................................................................... 15Emergency .......................................................................................... 16Headset interface ................................................................................. 16Hold ................................................................................................... 17Make Busy .......................................................................................... 17Non-ACD calls .................................................................................... 18Not Ready ........................................................................................... 18Supervisor ........................................................................................... 19Walkaway and Return .......................................................................... 20ACD Supervisor features 21Agent keys .......................................................................................... 21Answer Agent ...................................................................................... 21Answer Emergency .............................................................................. 22Call Agent ........................................................................................... 22Display agent status ............................................................................. 23Headset talk/listen ............................................................................... 23Hold non-ACD call ............................................................................... 24Interflow .............................................................................................. 24Night Service ....................................................................................... 25Observe .............................................................................................. 25Recordings and music .......................................................................... 26Message Services 27Meridian Mail ..................................................................................... 27Meridian Mail commands ..................................................................... 28Hardware Options 29Meridian Communications Adapter (MCA) ............................................ 29Key Expansion Module ......................................................................... 29External Alerter Interface ...................................................................... 29Analog Terminal Adapter (ATA) ............................................................ 29Contents