2Meridian Mail Voice Messaging at a glance

Working with Meridian Mail Voice Messaging

Meridian Mail Voice Messaging at a glance

Changing your password

Recording greetings

Recording your name

playing your messages

Replying to the sender

Forwarding a message

Checking and editing your message

Adding message options

Distribution lists

Express Messaging

Nortel Meridian Mail User Manual

meridian mail to callpilot migration utility guide

Chapter 1 How to get help

Chapter 2 Understanding the migration process

Migration task ﬂow

Migration limitations

Reference documents

Chapter 3 Planning a Meridian Mail data collection

Data that can or cannot be migrated

Meridian Mail system size

Types of data collection

Time estimates

Collecting data in a single session

Collecting data in multiple sessions

Meridian Mail data collection check list

Chapter 4 Collecting Meridian Mail data

Soft keys

Launching the data collection utility

Collecting Meridian Mail data

Collecting Meridian Mail voice messages

Collecting Contact Center data

Reviewing the Meridian Mail migration log

Chapter 5 Migrating Meridian Mail data to CallPilot

Staging area

Stopping the migration

CallPilot migration check list

Migration sequence

Migrating a system with many voice segments or fax items

Migrating Contact Center data

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

Reviewing the migration log and summary

Rerunning the migration

Using Application Builder to complete the migration of voice services

Chapter 6 Performing post-migration tasks

Verifying CallPilot network database

Replacing Meridian Mail with CallPilot

Running Meridian Mail and CallPilot at the same time

Chapter 7 Troubleshooting

Correcting precheck inconsistencies

Troubleshooting tools

Meridian Mail data collection error messages

CallPilot migration error messages

Appendix A Meridian Mail and CallPilot comparison

CallPilot system setup

Comparing switch and server conﬁguration

Meridian Mail

Introducing MMR

Components of Meridian Mail Reporter

MMR Reports

Security

Centralization

Ability to Bill Service Usage

Getting Started

MMR Hardware and Software Requirements

Optional Hardware

Virtual Memory Settings for Windows 3.1

Windows 95 and Windows NT Protection

Setting up Meridian Mail

Overview of Converting to Meridian Mail Release 11

Cabling Information

Installing MMR

Online Instructions

Installation Checklist

Installing the Software

After Installation

When to Use the Three MMR Programs

MMR Communications

Introduction

Installation Disk Setup

Download Process

Download Schedules

Critical Errors

Log File

Reports, Alerts, and Palettes

Reporting Interval

Print Preview

Triggered Alerts

Customization

Backup

MMR Loader

MMR Upgrade

MMR Configuration

Why MMR Help is helpful

Before you begin

Using Windows 3.1 Help

How MMR Help is structured

How you access MMR Help

How you find MMR Help's information

How you find procedural information

seer alert

application alerts

remote notification target problem alert

failed networking sessions alert

failed fax delivery alert

security alerts

excessive thru-dialer access alert

excessive failed logons alert

excessive incomplete voice mail accesses alert

using the mmr disks

recovering from mishaps and errors

to recover from a time-out during file transfer

to fix a corrupted database

to stop interference from another newly installed program

to recover from hard disk problems or a virus

error messages during installation

error messages after installation

critical errors

fatal error messages

Meridian Mail 13


Contents Table Of Contents Working with Meridian Mail Voice Messaging Meridian Mail Voice Messaging at a glance Changing your password Recording greetings Recording your name playing your messages Replying to the sender Forwarding a message Checking and editing your message Adding message options Distribution lists Express Messaging	2Meridian Mail Voice Messaging at a glance Previous Next / 27