Nortel Meridian SL-100 M3905 User Manual

Also see for M3905: Description Reference guide Installation and administration guide User guide User guide

Contents

Nortel Meridian SL-100 M3905 User Manual Manual pdf 13 page image

13Terms you should knowTerms you should knowAgent Set – A telephone set configured to efficiently answer incoming calls that havebeen directed to a group of ACD telephones vs. a single person or line.Attendant – The attendant is a telephone operator in your organization.Call party information – When your telephone rings, the display shows Caller LineIdentification (CLID) information. The system must have CLID enabled. The displaymodule shows the phone number and name of the inbound call.Context Sensitive Soft Key – The four keys located directly below the display on theM3905 are referred to Context Sensitive Soft Keys. The label and function of eachkey changes, depending upon the available features or the active application assignedto each key.Date/time display feature – The Date/time display feature shows the month and datewhen the telephone is in an idle state.Directory Number (DN) – The Directory Number is a number that consists of one toseven digits for a telephone, also known as an extension number.Feature display – The display area shows status information about the feature in use.It also displays the name and status of the active session.Feature Access Codes (FAC) – The Feature Access Codes are codes you dial in orderto use a telephone feature instead of pressing a fixed feature or soft feature key. Foryour convenience, the FACs for your system can be printed on a page located at theback of this guide.Fixed Feature Key – The Fixed Keys are keys on your telephone, that are labeled atthe factory.Indicator status – The status indicator can be an LCD or LED that indicates thestatus of a feature by the flash, wink, steady on, or off of the LCD or LED indicator.Information line – The Information line of the display relates call information orapplication information.Information display – The Information screen displays call activity, lists, prompts,and status of calls.Interrupted dial tone – Interrupted dial tone is a broken or pulsed dial tone, heardwhen you access some of the features on your telephone.Meridian SL-100 – The Meridian SL-100 system is your business communicationsystem.Off-hook – Off-hook is a term used to indicate that the telephone is active and readyto make a call. On the M3905 you can go off-hook when you press your IndividualDN Key only. The M3905 does not go off-hook when you press the In-Calls Key orpress your Primary DN (Call Center DN).