50Your telephone non-ACD call featuresYour telephone non-ACD call featuresThis section describes some non-ACD features commonly used for callprocessing. Your telephone system administrator assigns features to yourprogrammable feature keys. Whenever this guide describes a procedure thatrequires special codes, ask your telephone system administrator to providethese to you.To access a feature, press a Feature Key or enter a Feature Access Code (FAC).The system administrator supplies you with Feature Access Codes.Note: In order to use a feature described in this section, your system softwaremust support the feature and the feature must be assigned to your telephone.Check with your system administrator for more details.Make a CallThis section describes features you can use when making a call. There areseveral ways to make a call from your M3905 Call Center Digital Telephone.Note: If your M3905 ACD telephone is equipped with a handset, you must liftthe handset and press a DN or ACD DN to get a response in the handset.To make a call:1. Press the Individual DN Key(non-ACD Key).2. Dial the number.Note: If you are not in Not Ready or MakeBusy mode while you are on a call on yourIndividual DN line, the call is put on holdenabling you to answer the ACD In-Callsline. However, if you are on an ACD call anda call comes in on your Individual DN line,you cannot put your ACD call on hold toanswer your Individual DN line call.2498
